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Is there a way to print a ticket without hidden comments being printed?

  • 26 August 2022
  • 3 replies
  • 43 views
bclark
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Userlevel 6
Badge +10

I had one of our agents point out to me if a hidden comment is used in a ticket, and that ticket is printed, the hidden comment shows up. I tried printing both the webpage (where I would expect it to show) and generating the PDF (where I would not expect it to show). 

 

Am I missing something? 

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Best answer by Kathryn Carter 30 April 2024, 14:53

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3 replies

Kathryn Carter
Userlevel 7
Badge +12

Good Morning @bclark  I tried to find a work around for you and currently it looks like it will print the hidden comments since you are looking from the admin/agent side where that comment was made.

I tried to print it on the user end and that side does not show the comments so depending on who you want to print the ticket, it will show/not show. 

Kathryn Carter - Community Moderator
bclark
Rank
Userlevel 6
Badge +10

Appreciate you checking. In general we prefer our people not print at all but some just like to work that way.

Kathryn Carter
Userlevel 7
Badge +12

@bclark I created an idea for you based on this conversation. 

 

Kathryn Carter - Community Moderator

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