+14I had one of our agents point out to me if a hidden comment is used in a ticket, and that ticket is printed, the hidden comment shows up. I tried printing both the webpage (where I would expect it to show) and generating the PDF (where I would not expect it to show).
Am I missing something?
Best answer by Kathryn Carter
+18Good Morning
I tried to print it on the user end and that side does not show the comments so depending on who you want to print the ticket, it will show/not show.
+14Appreciate you checking. In general we prefer our people not print at all but some just like to work that way.
+18
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