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Is there a way for someone, who is setup as an IIQ admin, to tell which Agent last modified a ticket? Modified meaning reassigned/unassigned a ticket.
In the last ticketing system our district was using, it was easy to tell who modified a ticket pretty quickly.
I’m setup as an IIQ Admin for our district in IIQ, so I’m able to see the rule logs of a ticket if a ticket is transferred, but it doesn’t tell me specifically which agent made the change.

Hey @MAndrada 510b733 powayusd, you would be able to see all of the changes made on a ticket by selecting the Ticket Changes button, which should look like a pencil icon on the ticket. You’ll find this pencil to the right of the Timeline/Followers/etc. tabs.

 

 

Here’s our guide on all the features available when working a ticket: 

 

Thank you! I completely overlooked that button! 😅

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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