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Is there a way to see who last modified a ticket?

  • September 6, 2024
  • 2 replies
  • 68 views
MAndrada 510b733 powayusd
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Is there a way for someone, who is setup as an IIQ admin, to tell which Agent last modified a ticket? Modified meaning reassigned/unassigned a ticket.
In the last ticketing system our district was using, it was easy to tell who modified a ticket pretty quickly.
I’m setup as an IIQ Admin for our district in IIQ, so I’m able to see the rule logs of a ticket if a ticket is transferred, but it doesn’t tell me specifically which agent made the change.

Best answer by JustinRaynor_iiQ

Hey @MAndrada 510b733 powayusd, you would be able to see all of the changes made on a ticket by selecting the Ticket Changes button, which should look like a pencil icon on the ticket. You’ll find this pencil to the right of the Timeline/Followers/etc. tabs.

 

 

Here’s our guide on all the features available when working a ticket: 

 

    2 replies

    JustinRaynor_iiQ
    Forum|alt.badge.img+12

    Hey @MAndrada 510b733 powayusd, you would be able to see all of the changes made on a ticket by selecting the Ticket Changes button, which should look like a pencil icon on the ticket. You’ll find this pencil to the right of the Timeline/Followers/etc. tabs.

     

     

    Here’s our guide on all the features available when working a ticket: 

     

    Kathryn Carter
    EStapf_iiQ
    ADeLacy
    MAndrada 510b733 powayusd
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    Thank you! I completely overlooked that button! 😅

    JustinRaynor_iiQ
    Kathryn Carter
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