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Question

Is there a way to upload files in a dedicated section of a ticket (outside of comments)?

  • December 5, 2025
  • 1 reply
  • 13 views

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We have a team of Project Coordinators who frequently upload important documents related to the project lifecycle into work tickets. Currently, the only option is to attach these files in the comments section. Over time, this pushes documents farther down the ticket, making it difficult to locate them later without scrolling through multiple comments.

Is there any way to:

  • Upload files into a single, dedicated area of the ticket (for example, below the Info section or somewhere on the right-hand side)?
  • Keep all documents organized in one place rather than spread throughout the comment thread?

I understand this might be a minor feature request, but having a centralized document area would improve efficiency for our team. Any advice, workarounds related to this would be appreciated!

1 reply

Kathryn Carter
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  • Community Manager
  • December 8, 2025

@gmorales 267f729 beaverton Thank you for submitting your question to our community! 😄 

Here is an enhancement request for this exact thing. Please add your vote and use case on this thread: