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Is there an action for "Confirm issue" in ticket shortcuts?

  • 13 March 2024
  • 3 replies
  • 44 views

I would like to create a ticket shortcut that adds a comment to the ticket, adds a resolution action, and sets the status to “Resolved” so the ticket closes. However, the shortcut skips the set status part because “Ticket can't be closed before the ticket issue has been confirmed”.

 

 

I’m looking through the available actions and I don’t see a confirm issue action. Am I missing something here? 

 

 

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Best answer by ADeLacy 640001e ghsd 15 March 2024, 16:24

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Userlevel 4
Badge +2

@ADuong 9609dd2 ogsd 

Test this out, go to   Admin >  Site Options Toggle Require issue to be confirmed.

 

 

Does that help this flow ?  

Userlevel 7
Badge +12

@ADuong 9609dd2 ogsd Thank you for submitting your question to our community! 😄

You are unable to confirm issue via shortcuts. Here is the idea to upvote and comment: 

 

@ADuong 9609dd2 ogsd

Test this out, go to   Admin >  Site Options Toggle Require issue to be confirmed.

 

 

Does that help this flow ?  

 

Amazing! This did the trick! 

 

Thanks for the suggestion 😁

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