I would like to create a ticket shortcut that adds a comment to the ticket, adds a resolution action, and sets the status to “Resolved” so the ticket closes. However, the shortcut skips the set status part because “Ticket can't be closed before the ticket issue has been confirmed”.
I’m looking through the available actions and I don’t see a confirm issue action. Am I missing something here?
Best answer by ADeLacy
Test this out, go to Admin > Site Options Toggle Require issue to be confirmed.
Does that help this flow ?
+10Test this out, go to Admin > Site Options Toggle Require issue to be confirmed.
Does that help this flow ?
+18You are unable to confirm issue via shortcuts. Here is the idea to upvote and comment:
Test this out, go to Admin > Site Options Toggle Require issue to be confirmed.
Does that help this flow ?
Amazing! This did the trick!
Thanks for the suggestion 😁
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