The list of issues for can sometimes be difficult for a novice to navigate.
Does iiQ or any partners have an interactive decision tree entry point for tickets/issues? Something that is a bit more intuitive.
Best answer by Hannah Bailey
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Userlevel 7
+14
Each district will have its own workflow for submitting tickets because they can create their own issue categories and issues. Or hide the existing issues.
Process of submitting a ticket
Step 1. Ticket Types
Step 2. Select Device or Software (only if they selected Device/hardware or Software on step 1)
Step 3. Issue Categories
Step 4. Issues
Step 5. Ticket Details
All issue categories and issues can be configured to meet your user's needs. I do see some districts have an issue category with only one issue. This way when a user selects the issue category it automatically selects that one issue and takes the user to the ticket details page. Bypassing one additional step.
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