I would like to have one specific ticket issue/type to be restricted to a set of specific users.
I know that you can control visibility based on roles, but I don’t believe that additional roles can be created or enabled for additional use aside from the normal staff/facility roles.
So my main questions are the following:
1: Is there a place to add additional roles or create custom roles?
2: If not then is there a way to limit who can see a specific issue/ticket type besides visibility via roles?
Best answer by jclarkView original