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Issue Organizing

  • November 1, 2024
  • 1 reply
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I have found that our IIQ Ticketing has gotten a bit messing in the aspect of where we can find the issues for our products.  Example: I believe that there are 2 ways to submit a ticket saying that a screen is broken.  Either in hardware or under display. It just gets confusing in the long run and especially if we look back at what was done every fiscal year and how it's hard to identify what problems were fixed.  My question is, is there a way that I could print or export all the issues that we have for our IIQ and identify what needs to be added or more clear direction for a better IIQ ticketing system? Please let me know if I need to explain this better. 

Best answer by Kathryn Carter

@BHenker Thank you for submitting your question to our community! 😄

Our tier 2 team can export this report for you. Just submit a ticket to support and they will be able to get that request to that team. Thank you!

https://community.incidentiq.com/dashboard-account-settings-55/how-to-get-in-contact-with-iiq-support-team-2230?tid=2230&fid=55

 

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Kathryn Carter
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  • 9562 replies
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  • November 1, 2024

@BHenker Thank you for submitting your question to our community! 😄

Our tier 2 team can export this report for you. Just submit a ticket to support and they will be able to get that request to that team. Thank you!

https://community.incidentiq.com/dashboard-account-settings-55/how-to-get-in-contact-with-iiq-support-team-2230?tid=2230&fid=55

 


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