@ALindley 417134c scusd 

Can you give us an example of the KB article in your site that is owned by that specific user?

I went to test it out and I am able to edit KB Articles even if they are owned by someone else. But I am unable to edit any pre-populated guides that were added by any learning app that was installed. 

Under Classlink/Students/Instructios/Parents

I can only change the visibility

@Hannah Bailey -”But I am unable to edit any pre-populated guides that were added by any learning app that was installed.” Looks like the Classlink app is pre-populating the kb articles for this. Thanks for the help.

@ALindley 417134c scusd 

Thank you for providing that additional information. Those are pre-popluted knowledge base articles because you have the ClassLink Learning Application installed. 

I do not think there is a way to remove those Articles but have reached out to my other CS team members to see if there is a way. 

@Hannah Bailey I also noticed that the application of the articles was pre-populated which is kind of strange because it doesnt apply to all of the issue types that we want it to. This would be really helpful to edit. 

@ALindley 417134c scusd

Good call out. I would suggest adding this to our idea exchange as an enhancement. The ability to edit or change the visibility of pre-populated articles, as well as the applies too section. 

A workaround for this is to un- install that learning application. Go and create a custom model for the specific software. That way you can control the KB articles and what issue type they should be tied too.