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KB article owner no longer with us.

  • 13 June 2024
  • 6 replies
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We have kb articles that were created and owned by an employee who no longer works with us. I am an admin and I cant edit or delete them. Is there a workaround for this?

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Best answer by Hannah Bailey 14 June 2024, 18:19

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@ALindley 417134c scusd 

Can you give us an example of the KB article in your site that is owned by that specific user?

I went to test it out and I am able to edit KB Articles even if they are owned by someone else. But I am unable to edit any pre-populated guides that were added by any learning app that was installed. 

 

 

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Under Classlink/Students/Instructios/Parents

I can only change the visibility

 

 

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@Hannah Bailey -”But I am unable to edit any pre-populated guides that were added by any learning app that was installed.” Looks like the Classlink app is pre-populating the kb articles for this. Thanks for the help.

Userlevel 7
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@ALindley 417134c scusd 

Thank you for providing that additional information. Those are pre-popluted knowledge base articles because you have the ClassLink Learning Application installed. 


I do not think there is a way to remove those Articles but have reached out to my other CS team members to see if there is a way. 

 



 

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@Hannah Bailey I also noticed that the application of the articles was pre-populated which is kind of strange because it doesnt apply to all of the issue types that we want it to. This would be really helpful to edit. 

 

Userlevel 7
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@ALindley 417134c scusd

Good call out. I would suggest adding this to our idea exchange as an enhancement. The ability to edit or change the visibility of pre-populated articles, as well as the applies too section. 

 

A workaround for this is to un- install that learning application. Go and create a custom model for the specific software. That way you can control the KB articles and what issue type they should be tied too. 
 

 

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