We have kb articles that were created and owned by an employee who no longer works with us. I am an admin and I cant edit or delete them. Is there a workaround for this?
Solved
KB article owner no longer with us.
+3Best answer by Hannah Bailey
Thank you for providing that additional information. Those are pre-popluted knowledge base articles because you have the ClassLink Learning Application installed.
I do not think there is a way to remove those Articles but have reached out to my other CS team members to see if there is a way.
+17Can you give us an example of the KB article in your site that is owned by that specific user?
I went to test it out and I am able to edit KB Articles even if they are owned by someone else. But I am unable to edit any pre-populated guides that were added by any learning app that was installed.
+3+17Thank you for providing that additional information. Those are pre-popluted knowledge base articles because you have the ClassLink Learning Application installed.
I do not think there is a way to remove those Articles but have reached out to my other CS team members to see if there is a way.
+3
+17Good call out. I would suggest adding this to our idea exchange as an enhancement. The ability to edit or change the visibility of pre-populated articles, as well as the applies too section.
A workaround for this is to un- install that learning application. Go and create a custom model for the specific software. That way you can control the KB articles and what issue type they should be tied too.
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