KB within IQ for users


Can you create a KB within your environment for your team, with vendor support information, quick fixes and guides?


Best answer by Kathryn Carter 28 May 2024, 14:09

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@MSamuel 8605835 ccisd Thank you for submitting your question to our community! 😄

Absolutely, you can. Under “my work” on the left nav, You will select “Knowledge Base.” From there, you can create an article. 

Once you create an article, it can be there for reference for your agents and staff. Here is our kb guide on how to build your kb guides within iiQ: 

Please let me know if you have any additional questions. 


Thank you. Appreciate it.