Can you create a KB within your environment for your team, with vendor support information, quick fixes and guides?
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KB within IQ for users
Best answer by Kathryn Carter
Absolutely, you can. Under “my work” on the left nav, You will select “Knowledge Base.” From there, you can create an article.
Once you create an article, it can be there for reference for your agents and staff. Here is our kb guide on how to build your kb guides within iiQ:
Please let me know if you have any additional questions.
+15Absolutely, you can. Under “my work” on the left nav, You will select “Knowledge Base.” From there, you can create an article.
Once you create an article, it can be there for reference for your agents and staff. Here is our kb guide on how to build your kb guides within iiQ:
Please let me know if you have any additional questions.
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