Loaners for Daily Forgotten Devices (non-incidents)


Userlevel 1

We will be new at using this system this year. As we work out the scenarios and procedures we are trying to figure out systematically how to maintain record of loaners for DAILY “forgotten devices” .. I believe we only have two options:

(1)  Manage them directly from the Spare pools or within check-in/out   (2) Create individual tickets for each student forgetting their device, then issuing the spare within the ticket.  We find option 2 the most time consuming and likely difficult to process.

What is your process?

 

Thank you in advance

Matt


11 replies

Userlevel 5
Badge +4

@Belcher.shane or @TAnders - do you have a process for loaner devices that works well for your district?

Userlevel 5
Badge +2

We don’t have a standard workflow set up for loaners, mainly since our district is 1:1 with Chromebook carts, but when we were doing 1:1 take home, the site technicians would track them by just checking them out to the students that forgot theirs, then we would pull the timeline revisions if we needed any information on who was using it and which day. The asset timeline will give you the history of who the Chromebook was checked out to. If you keep the same loaner devices, then you can manage them that way.

 

If you wanted more tracking than that, you could possibly set up a rule that fires an email off any time the loaner devices are checked in/out, unfortunately there is not currently an option to create a ticket based off a rule for a check in/out. I’m pretty sure that option has been suggested in the Idea Exchange.

Userlevel 4
Badge +1

@TAnders and @mfischer There is an idea in our Idea Exchange. Please vote and comment on it if this is an enhancement you are still interested in 😄

 

Userlevel 1

We simply created a ticket category “Left Chromebook at home”, so a ticket is created for that user with all their pertinent info, and in a matter of a few quick clicks a spare is assigned to the user.  In and out in less than 2 minutes.  We are now looking at a way to limit the number of times a user can use “left at home” excuse to get a spare in a given time period as we have some users that check one out daily.

Userlevel 4
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@mdonoho Thank you for adding your experience to this thread! We love to see community members sharing their knowledge! 

Userlevel 3
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We simply created a ticket category “Left Chromebook at home”, so a ticket is created for that user with all their pertinent info, and in a matter of a few quick clicks a spare is assigned to the user.  In and out in less than 2 minutes.  We are now looking at a way to limit the number of times a user can use “left at home” excuse to get a spare in a given time period as we have some users that check one out daily.

@mdonoho, is a random Spare assigned or do you pick a specific Chromebook spare?

We simply created a ticket category “Left Chromebook at home”, so a ticket is created for that user with all their pertinent info, and in a matter of a few quick clicks a spare is assigned to the user.  In and out in less than 2 minutes.  We are now looking at a way to limit the number of times a user can use “left at home” excuse to get a spare in a given time period as we have some users that check one out daily.

This is what we need.  We do a 3 strikes rule per semester for students and after that they have to have a conversation with the Dean’s about what is going on.  But there is no way to track the 3x so we have to add comments in the tickets, or edit the Issue to add Strike 1, Strike 2, etc.  Would be nice to have a condition where you can enable Spare Limits-set the date ranges for your terms or semesters, then the issues it applies to, then how many spares you want to be allowed.  Then if a ticket is created for that student for that issue on the 4th time a warning will pop up saying they’ve reached their limit. It should still allow you to assign them a spare, but a warning should pop up so we can be aware they have to go and see the Dean’s.

Userlevel 4
Badge +1

This idea stemmed from this original thread: 

 

Yesssss. We dont have a good system either. IIQ, steal all of Cheqrooms features. They do this so well but they are expensive! 

Due dates and email reminders for short term loaners IE dead battery, left at home.

What are your steps to check in and out devices for daily loaners?

Currently, using cheqroom, it takes me about 20-40  seconds to process a student and have them headed back to class. 

  1. Scan device asset tag
  2. Scan student ID 
  3. Enter due date and time
  4. Reason IE dead battery, left at home

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