Is there a way to make description available under the open tickets section there? i really don’t want a bunch of customer views for that, just want to change it for everyone in the departments.
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Hi
This is not currently possible with our program. However, this is a really cool customization idea. Please consider submitting it into our Idea Exchange: https://community.incidentiq.com/ideas
Greetings,
I wanted to follow up on this ticket. Has this feature been made available yet?
Many Thanks.
This idea is still in the Open status in our idea exchange. Please go upvote and comment on this idea to get more attraction to it. 
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