Hi there,
I’ve been looking around and trying out the variables mentioned in this KB article: Supported Variable Data Points for Email Notifications | Community (incidentiq.com)
However, I’m just trying to create a general salutation in my comments to users like this:
“Hi {{Ticket.ForFirstName}},”
But either entering it directly into the comment or using a text snippet shortcut doesn’t appear to work. Any advice or help on this would be appreciated, thanks!
Best answer by jclark
You can’t currently use variables in comments, they are only intended for webhooks and custom emails via rules. I think a lot of people have asked about it in the past and there’s some open ideas for it too that you can vote on.
I know it would be really useful for our district, so I’d love to see it happen!
You can’t currently use variables in comments, they are only intended for webhooks and custom emails via rules. I think a lot of people have asked about it in the past and there’s some open ideas for it too that you can vote on.
I know it would be really useful for our district, so I’d love to see it happen!
+7Hi
thanks, that is kind of what I was afraid of. We recently switched from Zendesk and having liquid markup be able to reference other ticket data was crucial. 👍
+18
+13Hi All!
Just wanted to provide an update to this question since we have recently released an enhancement and you can now incorporate variables within Comments (and within Shortcuts)!!
Hope this helps streamline your responses!!
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