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Question

missing room numbers

  • October 17, 2024
  • 2 replies
  • 33 views

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hello, can someone help me out with an issue, when our users submmit a ticket they are missing the option to input a room number. I have checked and in the site option we have it as required. is there anywhere else I can check to see if there was changes made?

2 replies

Kathryn Carter
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  • Community Manager
  • October 17, 2024

@ATorres 507cddd sheldonisd Thank you for submitting your question to our community! 😄 

I just tested this on your site, which was required for the new ticket I tested. Do you have an example of a ticket number I can look at? 


Kathryn Carter
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  • Community Manager
  • November 5, 2024

@ATorres 507cddd sheldonisd I just wanted to follow up on this thread and see if you have an example ticket number for me!