Every day one of the IT staff at my location has to reprint student IDs starting at 7 AM. It is not unusual that we doing that until 9:30 or even as late as 10:30 AM! At our last IT meeting for Broward School district they were saying that they want us to use incidentIQ ticketing system so that they can track our productivity. I want an option ticket that is Perform Non-IT Functions so we can document they time it is taking. Can we add this to the “new ticket” options please?
Solved
Non IT Entries for IncidentIQ
Best answer by Kathryn Carter
I would suggest creating a new ticket category under “Other”. This would allow your IT staff to still track labor! Here is a KB Guide to help get you started. Please let me know if you have any additional questions!
+18
I would suggest creating a new ticket category under “Other”. This would allow your IT staff to still track labor! Here is a KB Guide to help get you started. Please let me know if you have any additional questions!
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