I have literally every notification box checked to receive emails for tickets but for some reason i am not receiving emails for submitted tickets. it looks like i will get emails once i assign the ticket to myself and updates but not without first assigning them to myself. This is a little inconvenient since i will have to periodically check to see if tickets are being submitted. is anyone here having this issue or has found a solution?
Best answer by KHowe 90708b3 rockland
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+1
The only way I have seen for new tickets is to create a rule.
Admin
-Rules
-When created
-Create new rule
When you look inside of alerts in the drop down, you can select to send to a user or team. Whatever works for you.
+1
As far as I know, you’re not missing anything - you could follow Kristophers suggestion, or you could do what we do for our facilities staff.
We set up a Team for their agents, new tickets that come in are automatically assigned to the team, they get ticket notification emails via the “Ticket Updated” team member notification setting.
The create a rule suggestion helped. I was surprised this isnt a default feature. thanks again i you guys. i did see an option for the groups as well. going to look into that too but as of right now the create rule option helped a ton. we are now getting notified for submitted tickets. Thanks again.
+13
Thank you
Glad to hear
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