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Yesterday we turned on email forwarding in Office 365 to have requests for tech support directed to our tickets@@district Incident IQ domain] with hopes of finalizing our Email-to-Ticket workflow. 

The ticket is created successfully however, the requestor does not receive the confirmation email that their ticket has been submitted. In addition, tickets created via the web portal are no longer producing Notifications. 

Within our Site Options, we have enabled notifications for all related Notification categories. There aren’t any active rules in place outside of the rule to approve the creation of tickets for emails sent to our tickets@tdistrict Incident IQ domain] email address.

Is there another setting that needs to be addressed to resume the automatic emails? 

We noticed the same issue today. I submitted a ticket to the help desk, awaiting a response. 

 @KBowen (ADMIN) 5679c07 sidwell 

Hi there! Thank you for submitting your question to our community! 😄

Our team is currently looking into this for you. I will give you any updates as they are given to me. Thank you for your patience as we get this resolved. 

 

Can y’all confirm this is no longer an issue for you? @PHughley 7375a28 lcsfl @KBowen (ADMIN) 5679c07 sidwell 

It was working temporarily. I just noticed that I’m not getting any notifications once again. I’m not receiving notifications on the website or via email. I also noticed that nothing is loading under options>nonfictions. The options to change are not loading. 

@PHughley 7375a28 lcsfl Did you update the ticket that you submitted? 

I did. The ticket status was set to resolved.

@PHughley 7375a28 lcsfl Gotcha, I have let them know you are still experiencing this. 

@Kathryn Carter We are also having a similar Issue

@TJuarez 703c3e5 palermok8 Noted and added to our internal ticket. 

I just wanted to follow up and say that this is now functioning as expected. Please let me know if you need anything else! 

im

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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