I work for a large school district that has a tiered tech tree.
Each tech has X amount of sites and it responsible for those sites. The three techs also have additional work that gets assigned to the team but not a specific tech.
Is it possible to only get the notifications when the ticket is assigned to the team and not to a specific tech.
We each get dozens of tickets every day and right now I can either be notified every time they get a ticket or mute all notifications for the team.
The team ticket view will sort out unassigned team tickets but there is no notification setting to just get notified when a ticket is assigned to the team and not a specific tech.