Question

Organizing Subtasks?

  • 10 January 2024
  • 1 reply
  • 34 views

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Is there a way to organize subtasks in the final ticket form? We use ticket templates that assign multiple subtasks to multiple users. In the template I am able to group the subtasks by user, but when the ticket is actually submitted the subtasks become randomized. In a list of many subtasks, it becomes more difficult to keep track for agents who have multiple tasks assigned to them. Is there anything we can do so that the task list on the ticket matches the order on the template?

Thanks!


1 reply

Userlevel 7
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@SGaynor 84065d1 frenchintl Thank you for submitting your question to our community! 😄 

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