Hey ​@MWhited 1874319 heartlandaea and Happy Holidays! One way to automate this process will be by creating a ticket creation rule that will send out an email when the ticket is created. So this won’t make a comment on the ticket, but will send an email out to the submitter that you all are on the holiday break.

You can also build some customization for a Holiday Break status ticket where any ticket that is created can change the status of the ticket to Holiday:

You also have the Announcement app installed so you may also be able to utilize this app as well.

Hopefully, these options serve you well!

Thank you so much Justin! Happy Holidays to you!!