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overtime logged

  • February 10, 2025
  • 6 replies
  • 60 views
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Why is all my labor being logged as overtime in the Labor Cost and Labor Logged?  What feeds this graphic?

Best answer by Kathryn Carter

​@EHall 8973e4d husd22 I would submit a ticket to support then. It must be something on the back end. 

 

EWalker_iiQ
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6 replies

Melissa_iiQ
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  • Melissa_iiQ
  • Employee
  • February 10, 2025

Hi ​@EHall 8973e4d husd22 ! To confirm, you are talking about documenting your labor when working a ticket?

Melissa Hopson- Senior Implementation Specialist
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I am looking at analytics under ther the report function , then going to tickets.  There are two graphics.  

 

 

 

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • February 11, 2025

​@EHall 8973e4d husd22 When your agents log their labor, what is the labor type they are selecting? It looks like they are logging it as over time versus as standard labor. 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Melissa_iiQ
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It is all standard.  I am not sure why it is capturing this way

 

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Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • February 11, 2025

​@EHall 8973e4d husd22 I would submit a ticket to support then. It must be something on the back end. 

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Melissa_iiQ
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