Question

Parent ticket

  • 30 May 2024
  • 1 reply
  • 10 views

Userlevel 1
Badge +2

Anyone else having issues with a parent ticket not showing the child ticket in the “timeline” when they are merged? 

For instance I have a ticket that had the same issue on another ticket and decided to “merge” them with resolving with “duplicate ticket” option. In the past I thought that it would give me a “timeline” comment saying that the ticket was a duplicate to reference later within the parent ticket?


1 reply

Userlevel 7
Badge +13

@mrodriguez Thank you for submitting your question to our community! 😄

This is an enhancement request. Please add your thoughts on this thread: 

 

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