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Part permission for Agents

  • July 27, 2022
  • 1 reply
  • 81 views
E
Contributor
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What type of part permission do you give to your agents so they can add a part to the ticket that they are working on but not anything else?

Best answer by Kathryn Carter

Hi @ekang  Thank you so much for your question. 
Fortunately, this is an easy setting to adjust. Head to Site Options under your Administration tab. Within Site Options, in the ticketing section, you can click the "Enable Parts Management". This will allow your agents to use parts within tickets. 

Here is a guide that has the steps in it as well:

I hope this helps 😁

S

1 reply

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • July 28, 2022

Hi @ekang  Thank you so much for your question. 
Fortunately, this is an easy setting to adjust. Head to Site Options under your Administration tab. Within Site Options, in the ticketing section, you can click the "Enable Parts Management". This will allow your agents to use parts within tickets. 

Here is a guide that has the steps in it as well:

I hope this helps 😁

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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