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We have a business need where only certain people can submit tickets to our account management team. With the current configurations of IQ, I have a rule set with a manually maintained list of users, and if you are not in that set of users it sets the ticket status to cancel, and sends an email to inform you that you need to use your designated person. 

Unfortunately these users are just reopening these tickets and they are getting to our AM team. Is there a better way to restrict users from submitting certain tickets, or a way to make the tickets I close with this rule permanent. Thank you in advance. 

@Daniel Frailey Thank you for submitting your question. 

Currently there is a work around for this, but it is some heavy lifting. You could put account management issues under one Ticket type, and move the only people allowed to submit those kind of tickets in their own role bucket and only give access to submit those tickets to people in that role bucket. I hope this helps 😄

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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