We’re seeing a large uptick in physical damages to Chromebooks. We attempted to take pictures and add them to every ticket, but we forget frequently. Is there a way to require a picture before you close a ticket? Anyone doing anything different?
Solved
Pictures in Tickets
Best answer by jclark
There’s not currently a way to require a file upload using the built in file attachment field. You can create a custom attachment field and make it required, but then you have two fields on the ticket and if you upload to the optional one, the required one isn’t fulfilled - that’s ugly. I’ve had this complaint for a while.
I created the idea post below about it. I think allowing the option to disable the built-in field would be nice, or have the option to make it required by ticket type. Either way would be helpful.
+8Happy 2024
There’s not currently a way to require a file upload using the built in file attachment field. You can create a custom attachment field and make it required, but then you have two fields on the ticket and if you upload to the optional one, the required one isn’t fulfilled - that’s ugly. I’ve had this complaint for a while.
I created the idea post below about it. I think allowing the option to disable the built-in field would be nice, or have the option to make it required by ticket type. Either way would be helpful.
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