Product we use for account automation sends as various email accounts that do not have mailboxes. As such they bounce when a ticket is updated until requestor and follower updated to remove. Is there a better way to prevent iiQ from sending ticket updates to these emails?
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These are service accounts that send emails ending in our domain address. The service accounts send as these addresses to generated tickets from our account automation tool (ClassLink OneSync).
They do not have mailboxes just sending as that addresses so when iiQ attempts to report update on ticket it hits our mail server and gets a bounce that account doesn’t exist.
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They are the initial requester.
We are still working out the process of changing client;
If requester is these service accounts even if remove as a follower they would still get email notice, right?
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Have you reached out to your CSM to help you get this workflow set up?
Not sure I am following.
No have not tried reaching out to CSM. We have a few other questions and meeting with our building level techs today may have other questions to compose and send to them.
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Unfortunately, we cannot stop automated emails, but it would be a great idea to add to our Idea Exchange: https://community.incidentiq.com/ideas
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