Is there a way via using a rule or something that I could make it where an agent could not accidently mark a ticket as resolved until after a event date? We have had this happen where a user will close a ticket early but then details for an event get added/changed and they miss those because the ticket got resolved before the event occured. This is for a ticket template ticket that gets generated when an event is being approved or running on a schedule. BAsically looking for a way to allow agents to be able to resolve tickets but being able to control a time period of when those actions can occur.
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Good afternoon! The functionality you are describing is not currently supported. Although this isn't supported right now, I know our team would love to hear about any ideas and specific use cases you have in mind! Please submit your idea to our Idea Exchange, as we use the feedback left there to improve the platform further. Add any relevant data, including your use case, within your request, and provide screenshots for our team. I have provided a URL to our Idea Exchange below for your convenience. https://community.incidentiq.com/ideas
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