I’ve shown users how to print the PDF of their work ticket after they’ve submitted it.
How to you open an existing ticket and print it?
Best answer by Kathryn Carter
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Print work ticket
Apparently, users can’t print a work ticket, once they submit it?
Userlevel 7
+12
Currently, you cannot print a ticket if you are not in the agent or admin role after you have submitted it. However, you can print the email confirmation.
Check out this idea about having this permission universal:
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