Hi all,

It looks like the priority levels have been updated recently, at least on our site. Previously we had our priority levels set to 0 - 50 (low), 51 - 100 (medium), 101 - 150 (high) and 151 - 200 (critical). However, going into the settings now it shows the following:

I wanted to make this post in case this was changed across the board instead of just our site. As this can cause some of the rules you’ve made regarding ticket priorites/levels to no longer work correctly. We had a rule set to increase the priority by 50 each week that a ticket is in progress. However, with the new rule levels this would have caused it to go from the default 50 → 100 in a week.