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Promoting a subtask to a subticket changes the ticket name to "New Ticket"

  • September 8, 2022
  • 1 reply
  • 52 views

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Is there a way to make subticket subject line inherit the subtask name?

Right now if we want to create a subticket, we create a subtask and give it a name, then assign it to a ticket #, which then defaults the ticket to “New Ticket”, and then we have to go into that subticket and rename back to what we set the subtask for to begin with.

 

Thanks!

Best answer by Hannah Bailey

@D3Smith 

Currently, there is no way for the subtask to inherit the subticket subject line. This would be a great idea in our idea exchange:

https://community.incidentiq.com/topic/new?type=idea

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1 reply

Hannah Bailey
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  • iiQ Community Manager
  • 1690 replies
  • Answer
  • September 12, 2022

@D3Smith 

Currently, there is no way for the subtask to inherit the subticket subject line. This would be a great idea in our idea exchange:

https://community.incidentiq.com/topic/new?type=idea


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