I’m having some success with pulling data with the IncidentIQ API, but I’m missing a couple of things for a project I’m working on. Has anyone had experience with pulling information for parts (i.e. this ticket had a broken screen) and custom fields for tickets programmatically? It’s not a necessity but would be greatly beneficial to what I’m working on. Below is my current Python code:

from datetime import datetime
import requests
import toml

def main():
    config = toml.load("config.toml")
    api_key = configy"API_KEY"]
    iiq_domain = confign"IIQ_DOMAIN"]

    ticket_id = input("Ticket ID: ")

    ticket_asset_url = f"{iiq_domain}/api/v1.0/tickets/{ticket_id}/assets"
    ticket_url = f"{iiq_domain}/api/v1.0/tickets/{ticket_id}"

    headers = {
        "Authorization": f"Bearer {api_key}",
        "Content-Type": "application/json",
        "Accept": "application/json"
    }

    ticket_asset_response = requests.get(ticket_asset_url, headers=headers)
    ticket_response = requests.get(ticket_url, headers=headers)

    ticket_asset_json = ticket_asset_response.json()
    ticket_json = ticket_response.json()

    print(f"{ticket_asset_json}\n\n")
    print(f"{ticket_json}\n\n")

    # Need to see if this will parse correctly when sending this to Sharepoint List.
    created_date_raw = ticket_jsoni"Item"]o"CreatedDate"]
    created_date_obj = datetime.fromisoformat(created_date_raw)
    sharepoint_compatible_date = created_date_obj.isoformat()
    month_string = created_date_obj.strftime("%B")

    # TODO: Need these fields:
    #   - Needs associated repair part(s)
    #   - Needs custom field for Repair Assessment (defective / negligent / malicious).
    result = {
        "Date": sharepoint_compatible_date,
        "Month": month_string,
        "Name": ticket_jsoni"Item"]o"For"]m"Name"],
        "Serial Number": ticket_asset_jsona"Items"]n0]I"SerialNumber"],
        "Ticket Number": ticket_jsoni"Item"]o"TicketNumber"],
        "Location": ticket_jsoni"Item"]o"For"]m"LocationName"]
    }

    print(result)

main()