Question

Putting deadlines/due dates in tickets

  • 24 March 2022
  • 8 replies
  • 147 views

Userlevel 1
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Is there a way to add a due date/deadline to a ticket?


8 replies

Userlevel 4
Badge +3

I am not 100% sure on this, but I feel like I have seen someone ask this on Reddit, and there is a beta feature that you can add a calendar add-on through your IIQ support rep.

 

We have wondered about this feature as well.

Userlevel 3
Badge +3

I’ve added a custom date field to a reservation request before but it isn’t something that can be acted upon by rules.  

Userlevel 2

Does anybody know if this is a feature built into Incident IQ or is this something that should be added to a “Feature Request”?

 

I just ran into this and wanted to add a deadline for a ticket but could not find a way to do this.

Userlevel 5
Badge +6

@Cozmo03 - You are correct. We do have Due Date which is a beta feature. 

If you want to turn it on for your district please email support and request for these beta be turned on. 

 

Any idea when this will be out of “beta” testing?

Userlevel 5
Badge +6

@r.sawyer 

For now, it is still in beta testing. By request, we can enable this feature. 😁

If we wanted to explore this option for our district, is there an extra cost?

Userlevel 5
Badge +6

@CLoureiro 8870436 nauset 

No extra cost. Please let us know if you would like for us to enable the Due Date feature for your district. 

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