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Quick Resolve Button - Can more options be added?

  • February 8, 2024
  • 2 replies
  • 67 views
KBliek 4704ab7 newarkcsd
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Hello -

Not sure where else to put this, but I was curious if we could add more options to the “Quick Resolve” button that is located on ticket. See image for visual. Thanks!

 

Best answer by Erica

Hi @KBliek 4704ab7 newarkcsd - Currently, I don’t believe there a way to edit or add to the different “resolve ticket” options. I also didn’t see a current idea submitted for this, but I think this would be a great idea in our idea exchange! 

Kyle Bliek
Erica
M
S

2 replies

Erica
Contributor
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  • Erica
  • Contributor
  • Answer
  • February 8, 2024

Hi @KBliek 4704ab7 newarkcsd - Currently, I don’t believe there a way to edit or add to the different “resolve ticket” options. I also didn’t see a current idea submitted for this, but I think this would be a great idea in our idea exchange! 

KBliek 4704ab7 newarkcsd
Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • February 9, 2024

@KBliek 4704ab7 newarkcsd Thank you for submitting your question to our community! 😄

This is an enhancement request. Pease head to our Idea Exchange to submit it there: https://community.incidentiq.com/ideas 

Thanks @Erica for jumping in on this one!

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
KBliek 4704ab7 newarkcsd
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