Question

Quick Resolve Button - Can more options be added?

  • 8 February 2024
  • 2 replies
  • 30 views

Hello -

Not sure where else to put this, but I was curious if we could add more options to the “Quick Resolve” button that is located on ticket. See image for visual. Thanks!

 


2 replies

Userlevel 3
Badge +3

Hi @KBliek 4704ab7 newarkcsd - Currently, I don’t believe there a way to edit or add to the different “resolve ticket” options. I also didn’t see a current idea submitted for this, but I think this would be a great idea in our idea exchange! 

Userlevel 7
Badge +12

@KBliek 4704ab7 newarkcsd Thank you for submitting your question to our community! 😄

This is an enhancement request. Pease head to our Idea Exchange to submit it there: https://community.incidentiq.com/ideas 

Thanks @Erica for jumping in on this one!

 

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