We have an issue available to users to submit a ticket to “restore a deleted Drive file.” As this is a common request, we’ve created a quick ticket for it. When users are clicking submit, they’re seeing this error message. We’ve been unable to find the setting on our end to resolve this. To clarify, I’m still able to enter the ticket through the normal pathway on this user’s behalf, but when she enters it through the quick ticket button, this is what she’s seeing. Thanks for any help!
Good morning! Could you send me the name of a user, in a private message, that is experiencing this issue?
We were able to get this resolved in our private message, as to not reveal users private information. Customer needed to remove the location from the asset on the assets detail page, in order for requestors to submit the quick ticket to their location!
Thanks for reaching out and I hope you have a great day!
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