Question

Quick Ticket Issues

  • 14 March 2024
  • 1 reply
  • 13 views

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When creating a Quick Ticket for a copier I name it 

ABC Copier

Enter the Asset#

Can you choose more than 1 category to go with that quick ticket so when they choose ABC Copier the following issues appear: Jam, Toner Replaced, Other


1 reply

Userlevel 7
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@Mary Christie Thank you for submitting your question to our community! 😄

Have you created a quick ticket for this printer before? You should be able to adjust what the users see. 

When creating my quick ticket for a monitor. I just used the category, and then once they got to the issue, I said, “Use my current selection,” so they would click the specific issue when they got to it. 

I hope this helps 😄

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