If this question has already been brought up, forgive me for digging it back up.
Is it possible to create a ticket template (with the perk of being able to attach an asset to the ticket) but make it accessible on your dashboard like a quick ticket?
If this question has already been brought up, forgive me for digging it back up.
Is it possible to create a ticket template (with the perk of being able to attach an asset to the ticket) but make it accessible on your dashboard like a quick ticket?
Looks like you are wanting a hybrid of the two functions, am I understanding that correctly?
Correct. We love the “quick” functionality of a quick ticket, but automation for our district’s assets tend to work best in a direct ticket or ticket template.
I work around this by bookmarking my templates, but I really like this idea!
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