Trying to find a way to quickly and easily create a ticket by having faculty/students scan their IDs BEFORE talking talking to on-site tech support. It seems on the surface that scanning with an. iPad and mobile app with Quick Tickets might be the best approach.
Ideally, I would like make it super simple to create/open a ticket with a default information to ensure a record of the interaction is created, then the tech could go back later and update/close as time permits.Thoughts on how best to automate this to make it as simple and foolproof as possible?
Quick Tickets - Create Simple "Walk-In" tickets by scanning student/faculty ID
Userlevel 7
+12
This is a very interesting workflow! I have not come across a district able to set this up due to the scanning of the user tag. If you can, let us know how you set this up!
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