We are utilizing Remote Support Ticketing and parents are submitting tickets(as guest) who have students at more than one location. I.E. - Student 1 attends High School, Student 2 attends middle school. If I enter a ticket with my guest email for student 1 and select high school and later enter a ticket for student 2, my location defaults to student 1’s location despite the fact that I chose a different location on the initial screen. This in combination with the security password is creating a very unpleasant experience for our parent population. How can we resolve the location defaulting to a parent’s previous choice. (This also occurs when a student moves up in grade level to a new school, Parent’s email is attached to old location and default(and routes) to that location).
