Is there a way to remove the ignore option from the select asset action? We have a lot of techs that are not attaching the actual asset to a ticket, and leaving them with the generic model for a machine (see below)
Is there a way to remove the ignore button on this, or kick the ticket back to the agent if there is not an asset selected?
Hey mmickey,
Under Administration----→ Site Options Check that this is turned off. It should remove the Select Asset requirement in tickets.
You could submit this into our Idea Exchange as an enhancement request: https://community.incidentiq.com/ideas
We just noticed that having this option in a ticket doesn’t show in the mobile app causing issues to close the ticket via the mobile app. Kathryn Carter would you know why this wouldn’t show on the app version?
I can work on this and reply back if this is still not working. Thank you for the follow up.
Sounds good! Thanks
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