Remove ignore from select asset or use a rule to kick ticket back

  • 13 December 2022
  • 3 replies

Userlevel 1
Badge +1

Is there a way to remove the ignore option from the select asset action? We have a lot of techs that are not attaching the actual asset to a ticket, and leaving them with the generic model for a machine (see below)

Is there a way to remove the ignore button on this, or kick the ticket back to the agent if there is not an asset selected?

3 replies

Userlevel 1
Badge +1

Hey mmickey,

Under Administration----→ Site Options Check that this is turned off. It should remove the Select Asset requirement in tickets. 


Userlevel 1
Badge +1

@MD14, it was already set that way, but the agent still gets the ignore button :-( 

Userlevel 7
Badge +10

@mmickey There is not a way to remove the “ignore” button from confirming the asset. 

You could submit this into our Idea Exchange as an enhancement request: