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How do we remove one or more of the top issue tabs? For example, I want to remove the “Provisioning” tab. I’ve removed all the issue categories under that type but it’s still there.
Best answer by Kathryn Carter 15 November 2022, 20:08
@kjohnson Thank you for submitting your question.
Even if you remove all the categories, it will still show up in settings. However, it will not show up on new tickets.
I hope this helps 😄
When I start a new ticket, I still see the “Provisioning” tab.
@kjohnson Could you provide a screenshot?
@kjohnson Try going to Admin / Issues.
Under the ticket type, un-click the check box. It will no longer show up.
I hope this helps😄
I’m having a similar issue, but it only presents itself when creating a Remote Support Ticket.
After several days of reaching out to our implementation specialist, I haven’t heard anything back.
@KLanglois 6009c0d monroeric I reached out to your CSM, so she should be getting in touch with you soon. As for Remote Support ticketing, all the information is handled in the app. Did you specify any categories?
Thanks @Kathryn Carter! We were looking to have the remote tickets hit the main page above and list the 4 main categories as they show in the staff experience. Unfortunately, I don’t think @Gmartin_iiQ is getting our pleas for help. I haven’t heard from her since 4/11.
I am looking to understand why the issues and categories don’t match between staff and guest. If the visibility is set to the same for both, why doesn’t it seem to ‘catch’ the changes in the Remote Ticket experience?
Since this sounds more like a bug than a configuration issue, I guess we should try reaching out to support directly again and not flood the OP here since it’s not the same issue. Again, thank you for your help, you helped us to see that it’s not an expected behavior we can change.
@KLanglois 6009c0d monroeric You can submit a ticket to support this issue for you. They should be the same, so I am intrigued why it is not working correctly for your users.
Additionally, since y’all are live, you will contact your CSM, @NBurke_iiQ for your support now! In the mean time, go ahead and submit that ticket!
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