Hi all,
On the facilities dashboard, there is a standard “open tickets by location” report. I would like to create another one that is the same logic but “Open tickets by agent”. So, a summary count of open tickets by agent. Has anyone been able to create a view/report that incorporates a counter like that? I am only able to pull standard columns into the view and have not been able to find a way how to tally up the lines.
Thank you! Minette
You can add a pre configured “Open tickets by Agent” report to your dashboard in your profile dashboard settings! Just select your name on the top right, then select Options and navigate to the Dashboard tab. Once here, you can scroll to the “open tickets by agent” under the Available Components section to add the report to your dashboard. I hope this helps!
Jon Maynard - Tier 2 Technical Support Specialist
Hi Jon - Thank you for the response. I do not have that as an option though. Does it have to be configured as an option anywhere? I tried creating one as a custom view, but it doesn’t total up as a summary.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
