I’m trying to set up a ticket template not tied to a location I can use for checking out temporary AV devices.
- Open a new ticket
- Edit requestor to the appropriate user (changes the location to their assigned location/room)
- Select the ticket template
Once I’ve selected the template, the location is changed to my default location. After submitting, the user is changed to me.
Can a ticket template not use the information on the new ticket screen? I don’t want to submit a ticket for myself then have to go back and change all the info for the actual user.
If the workflow should be selecting the template first, why can I not select the user before submitting?
Even going through a user profile to submit a ticket, trying to use the ticket template changes it all back to my info. Am i missing something?
Also, to accomplish this, I’ve created “dummy” model/issue categories and issuse under the “Devices/Hardware” Ticket Type to tie a temporary device via Spare Pools to tickets (DVD players, boom boxes, etc.). Is there a better way to check out devices temporarily that can be tied to a ticket and assigned a due date?
