Is it possible to require a comment when a technician changes the status of a ticket?
We have the option to put tickets “on hold” and it stops the SLA clock. I’m fine with that option being available to my technicians, but I want them to be forced to explain why they’re putting a ticket on hold.
Best answer by Kathryn Carter
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+12
Currently, we are not able to require a “why” comment when changing the status to hold. This would be a cool enhancement to see in our Idea Exchange: https://community.incidentiq.com/ideas
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