Is there a way to force a user to enter a serial number for Chromebooks only?
You could do a custom field that only shows up on those tickets. This KB article might help:
Good morning
- Create the custom field and made sure the Visible to Requestor and Required boxes are checked.
- Go into the ticketing tab and add your newly created custom field to a ticket, for the filter select model, and then select all of your districts chromebooks.
- Now when someone opens a ticket under that model of chromebook, this will appear on the ticket AND be required to be added before they can submit the ticket!
Hopefully this helps, and have a wonderful rest of your day!
You can find it in Admin > Required Fields:
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