Is it passable to to make a required field somewhere in the ticket side to have a tech select if the device was “Accidental damage, Student damage, or Staff damage” and be able to filter the results after the ticket is closed?
Page 1 / 1
I think a custom field could work for you. You could create a dropdown type field with those options & make it required.
You can filter/sort tickets with custom fields, too, I believe.
Hi JRowe!
Thank you for submitting your question to our community. As Ameyer mentioned, if you're looking to have this answered at the time the ticket is submitted, you can create a required custom field.
Managing Custom Fields KB Guide
However, based on the image, it looks like you might be interested in your agent marking that as they are working the ticket. If that is the case, there is not a way to make it a require action like confirm issue but you Could use tags or a custom resolution actions to document that information for reporting.
I hope this help!
Looks like
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
