Skip to main content
Solved

Resolve Ticket Drop Down

  • 18 May 2022
  • 1 reply
  • 90 views

Forum|alt.badge.img+1

Hello,

 

Is there a way to disable or hide some of the Resolve Ticket options as shown below? Or a way to report on which were chosen so if an agent repeatedly chooses Resolve - No Issue Found a report can be pulled showing this as a ticket status. Currently only Resolved is a selection when exporting a report.

 

 

Best answer by Hannah Bailey

@rprzewozeny 
Currently, there is no way to disable or report on the different “resolve ticket” options. This would be a great idea in our idea exchange. 

https://community.incidentiq.com/ideas 

View original
Did you find this article helpful?

1 reply

Hannah Bailey
Forum|alt.badge.img+16
  • iiQ Community Manager
  • 1640 replies
  • Answer
  • June 6, 2022

@rprzewozeny 
Currently, there is no way to disable or report on the different “resolve ticket” options. This would be a great idea in our idea exchange. 

https://community.incidentiq.com/ideas 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings