+1Is it possible to use Rules to update a ticket status based on a follower’s comment? If any follower replies to “Resolve Please”, I want the ticket status to update to Resolved. We may change the trigger words, but I haven’t been able to find a rule filter to scan those follower comments. Is this possible?
Best answer by Kathryn Carter
At this time, you are not able to close tickets via comments. This would be a great idea for our Idea Exchange. Please submit that here: https://community.incidentiq.com/ideas
+15At this time, you are not able to close tickets via comments. This would be a great idea for our Idea Exchange. Please submit that here: https://community.incidentiq.com/ideas
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