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Rule per Software/Online System

  • 23 August 2023
  • 3 replies
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Is it possible to create a rule that applies to any ticket regarding a specific Software/Online System?

I attempted to do so, but I can only see ‘Issue Types’ or ‘Issue Categories’ - and that leaves me with just three ticket options, when that platform has dozens.

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Best answer by Kathryn Carter 25 August 2023, 17:36

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Userlevel 6
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@JWise Thank you for submitting your question to our Community. 

Try looking under Model Category! Software should be listed under there: 

I hope this is what you are looking for. 😄

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That worked, thanks!

Userlevel 6
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@JWise Glad to hear it!! 😄

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