Is it possible to create a rule that applies to any ticket regarding a specific Software/Online System?
I attempted to do so, but I can only see ‘Issue Types’ or ‘Issue Categories’ - and that leaves me with just three ticket options, when that platform has dozens.
Solved
Rule per Software/Online System
+2Best answer by Kathryn Carter
Try looking under Model Category! Software should be listed under there:
I hope this is what you are looking for. 😄
+18Try looking under Model Category! Software should be listed under there:
I hope this is what you are looking for. 😄
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