Skip to main content

When a user create device ticket, their Favorite Assets automatically show up at the top of the list and they can click it to create a ticket. Making a device a Favorite seems to be a manual process performed by the user.

We want all devices the user is an Owner of and all devices in the Room the user is associated with to show up as favorites.

Can this be done with a rule?

 

 

@davecarty Idea Exchange is where I am directing you, friend. The user will still need to favorite the device. If the user is using My Classes, the devices assigned to their room will be there, but not through “New Ticket,” only within their room. They will need to select the device to submit a ticket for it. 

Looking forward to seeing it in the Exchange: https://community.incidentiq.com/ideas

Here is the idea based on this thread: 

 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316